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  Tech Support

Tech support materials are provided exclusively for customers and dealers. All material is the sole property of Empire Products, Inc. and may not be used or reproduced without written permission.

Information contained in the following download files is provided to assist in the installation and repair of current and past production appliances. All repairs should be done by a qualified service technician. Follow all "Warning" and "Caution" information contained in the installation and trouble shooting guides. This information is in PDF format. If you are not familiar with PDF files you may download the information and a free copy of the program reader at the Adobe® Reader website.

Replacement Parts - Are available online by filling out the following e-mail form. Include the model, manufacture date, and a description of the part or parts needed. We will return an e-mail with additional information and a price quote. Please include your phone number so we may reach you if necessary.

Additional tech support is available by filling out an e-mail request. A technician will review the information and provide additional information or suggestions. Please include your phone number so we may reach you if necessary.

 
     
 
 
 
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Description of Part or Parts Needed

   

 
 
     
Autolite Stove Guides
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions
Shenandoah R77-E Wood Burning Heater (EPA Exempt) Owner's Manual
 
Dial up Version:
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions - Part 1
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions - Part 2
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions - Part 3
 
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions - Part 1
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions - Part 2
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions - Part 3
 
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions - Part 1
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions - Part 2
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions - Part 3
 
Shenandoah R77-E Wood Burning Heater (EPA Exempt) Owner's Manual - Part 1
Shenandoah R77-E Wood Burning Heater (EPA Exempt) Owner's Manual - Part 2
 
Grills
EasyChef™ Cast Aluminum Select EC21 & EC25 Barbecue and Rotisserie Installation and Operating Instructions
EasyChef™ Stainless Steel EC24/R & EC30/R Barbecue and Rotisserie Installation and Operating Instructions
EasyChef™ ECC24/30FL Built-In front loading Charcoal Grill Installation Instructions
EasyChef™ ECC24/30 Built-In counter top Charcoal Grill Installation Instructions
 
Dial up Version:
EasyChef™ Cast Aluminum Select EC21 & EC25 Barbecue and Rotisserie Installation and Operating Instructions - Part 1
EasyChef™ Cast Aluminum Select EC21 & EC25 Barbecue and Rotisserie Installation and Operating Instructions - Part 2
 
EasyChef™ Stainless Steel EC24/R & EC30/R Barbecue and Rotisserie Installation and Operating Instructions - Part 1
EasyChef™ Stainless Steel EC24/R & EC30/R Barbecue and Rotisserie Installation and Operating Instructions - Part 2
 
Electric
Model 32,36,42 EFP Electric Fireplace Technical Information Sheet
Models SESF-B & SESF-G Electric Slimline Fireplaces Installation Instructions and Owner's Manual
Model SEF36 Electric Fireplace Installation Instructions and Owner's Manual
SEL Series Electric Log Sets (SEL18, SEL20, SEL24 & SEL30) Installation Instructions and Owner's Manual
 
Pellet & Stove
HE 1600ZC Unvented (Vent-Free) Gas Heater Installation & Operation Manual
HE3500 Direct Vent Gas Heater Installation & Operation Manual
HE3500 Direct Vent Gas Heater Installation & Operation Manual
EasyFire Pellet Insert Owner's Manual Installation & Operating Instructions
EasyFire EF3801 Pellet Heater Manual Installation & Operating Instructions
EasyFire EF3800 Pellet Heater Manual Installation & Operating Instructions
EasyFire Pellet Heater Repair Manual
EasyFire Operating Tips for Pellet Stoves
EasyFire EF5001U - Utility Pellet Heater Sales Summary
1001TH Remote Control Manual
 
Dial up Version:
EasyFire Pellet Insert Owner's Manual Installation & Operating Instructions - Part 1
EasyFire Pellet Insert Owner's Manual Installation & Operating Instructions - Part 2
 
EasyFire Pellet Heater Repair Manual - Part 1
EasyFire Pellet Heater Repair Manual - Part 2
EasyFire Pellet Heater Repair Manual - Part 3
 
Logs
Sierra Unvented Log Trouble Shooting Guide
Sierra Unvented Gas Log Annual Burner & ODS Pilot Service Instruction
Sierra Unvented (Vent-Free) CSA - Gas Log Set
Sierra Bi-Flo AGA Certified Vented Gas Log Kit Installation & Operating Instructions
Sierra Standard Bi-Flo Gas Log Kit Installation & Operating Instructions
Sierra Bi-Flo Standard See-Thru Gas Log Kit Installation & Operating Instructions
Sierra Bi-Flo FS (Factory Safety Pilot) Gas Log Kit Installation & Operating Instructions
Sierra Bi-Flo See-Thru FS (Factory Safety Pilot) Gas Log Kit Installation & Operating Instructions
Sierra Pinnacle Standard Bi-Flo and Millivolt Factory Safety Pilot Gas Log Kit Installation & Operating Instructions
Sierra UV36 (Vent Free) Gas Fireplace Installation & Operating Instructions
Oak Ridge FSM Zero Clearance (Factory Safety Pilot) Gas Log Kit Installation & Operating Instructions
Oak Ridge Standard Vented Gas Log Kit Installation & Operating Instructions
1315G Remote Manual
SR1001TH Maxitrol remote manual
 
Dial up Version:
Sierra Unvented (Vent-Free) CSA - Gas Log Set - Part 1
Sierra Unvented (Vent-Free) CSA - Gas Log Set - Part 2
 
Sierra UV36 (Vent Free) Gas Fireplace Installation & Operating Instructions - Part 1
Sierra UV36 (Vent Free) Gas Fireplace Installation & Operating Instructions - Part 2